Question 1

When Jodi was pregnant with her first child, she drank a beer at lunch despite reading the label that said consumption of alcohol during pregnancy has been linked to birth defects. Jodi could have experienced cognitive dissonance because she knows about the warning, but still drank the beer.

Accepted Answer

A) True 
 B)False

Question 2

Illegal immigrants dramatically impact the U.S. economy.

Accepted Answer

A) True 
 B)False

Question 3

Research has shown that by raising managers' expectations for individuals performing a wide variety of tasks, higher levels of achievement and productivity can be achieved.

Accepted Answer

A) True 
 B)False

Question 4

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Accepted Answer

A)   when the individual has little control
B)   when large amounts of money are on the line
C)   when the elements seem like an inconsequential ambiguity
D)   when there is little emotional investment in the situation
E)   when the components of attitude have no inconsistencyF) A) and E)
G) D) and E)

Question 5

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____.

Accepted Answer

A)   stereotyping
B)   selective perception
C)   self-serving bias
D)   attribution
E)   the halo effectF) None of the above
G) D) and E)

Question 6

Race is one of the four layers of diversity on Gardenswartz and Rowe's diversity wheel.

Accepted Answer

A) True 
 B)False

Question 7

Stress is the tension and pressure people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Accepted Answer

A) True 
 B)False

Question 8

Key correlates of job satisfaction are stronger motivation, job involvement, organizational commitment, and life satisfaction and less absenteeism, tardiness, turnover, and perceived stress.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a symptom of negative stress?

Accepted Answer

A)   insomnia
B)   slurred speech
C)   hostility
D)   alcohol abuse
E)   heart attackF) A) and B)
G) B) and E)

Question 10

Which of the following is a common reason that some women face a glass ceiling?

Accepted Answer

A)   poor goal setting
B)   inability to motivate others
C)   lack of mentors
D)   poor financial performance
E)   inability to produce high-quality workF) B) and D)
G) A) and D) C

Question 11

Burnout is a state of emotional, mental, and physical exhaustion, expressed as listlessness, indifference, or frustration.

Accepted Answer

A) True 
 B)False  True

Question 12

Define the four types of distortion in perception. Provide an example of each.

Accepted Answer

The four types of distortion are:
1. Ste...

Question 13

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Accepted Answer

A)   behavioral
B)   decisional
C)   perceptual
D)   affective
E)   cognitiveF) A) and E)
G) A) and B) E

Question 14

The three components of ______ are affective, cognitive, and behavioral.

Accepted Answer

A)   values
B)   stress
C)   job satisfaction
D)   personality
E)   attitudesF) A) and B)
G) C) and D)

Question 15

Applicants scoring higher on cognitive ability (intelligence) tests are less likely to be involved in violence and property damage after they are hired.

Accepted Answer

A) True 
 B)False

Question 16

Employee behaviors that exceed the work-role requirements for the job are known as _____.

Accepted Answer

A)   counterproductive work behaviors
B)   the halo effect
C)   organizational citizenship behaviors
D)   self-efficacy behaviors
E)   proactive behaviorsF) B) and E)
G) C) and D)

Question 17

______ is the personality dimension that describes how achievement-oriented and persistent a person is.

Accepted Answer

A)   Emotional stability
B)   Locus of control
C)   Extroversion
D)   Conscientiousness
E)   Self-efficacyF) C) and D)
G) A) and E)

Question 18

Define employee engagement. What type of employee is likely to be engaged, and what can an organization do to promote this?

Accepted Answer

Employee engagement is defined as an ind...

Question 19

Type A behavior pattern indicates that people have the personality characteristic that involves them in a chronic, determined struggle to accomplish more in less time.

Accepted Answer

A) True 
 B)False

Question 20

Both low and high levels of stress can lead to low workplace performance.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

When Jodi was pregnant with her first child, she drank a beer at lunch despite reading the label that said consumption of alcohol during pregnancy has been linked to birth defects. Jodi could have experienced cognitive dissonance because she knows about the warning, but still drank the beer.

Correct AnswerverifiedShow Answer

Illegal immigrants dramatically impact the U.S. economy.

Correct AnswerverifiedShow Answer

Research has shown that by raising managers' expectations for individuals performing a wide variety of tasks, higher levels of achievement and productivity can be achieved.

Correct AnswerverifiedShow Answer

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Correct AnswerverifiedShow Answer

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____.

Correct AnswerverifiedShow Answer

Race is one of the four layers of diversity on Gardenswartz and Rowe's diversity wheel.

Correct AnswerverifiedShow Answer

Stress is the tension and pressure people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Correct AnswerverifiedShow Answer

Key correlates of job satisfaction are stronger motivation, job involvement, organizational commitment, and life satisfaction and less absenteeism, tardiness, turnover, and perceived stress.

Correct AnswerverifiedShow Answer

Which of the following is not a symptom of negative stress?

Correct AnswerverifiedShow Answer

Which of the following is a common reason that some women face a glass ceiling?

Correct AnswerverifiedC

Burnout is a state of emotional, mental, and physical exhaustion, expressed as listlessness, indifference, or frustration.

Correct AnswerverifiedTrue

Define the four types of distortion in perception. Provide an example of each.

Correct AnswerverifiedThe four types of distortion are:1. Ste...View AnswerShow Answer

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Correct AnswerverifiedE

The three components of ______ are affective, cognitive, and behavioral.

Correct AnswerverifiedShow Answer

Applicants scoring higher on cognitive ability (intelligence) tests are less likely to be involved in violence and property damage after they are hired.

Correct AnswerverifiedShow Answer

Employee behaviors that exceed the work-role requirements for the job are known as _____.

Correct AnswerverifiedShow Answer

______ is the personality dimension that describes how achievement-oriented and persistent a person is.

Correct AnswerverifiedShow Answer

Define employee engagement. What type of employee is likely to be engaged, and what can an organization do to promote this?

Correct AnswerverifiedEmployee engagement is defined as an ind...View AnswerShow Answer

Type A behavior pattern indicates that people have the personality characteristic that involves them in a chronic, determined struggle to accomplish more in less time.

Correct AnswerverifiedShow Answer

Both low and high levels of stress can lead to low workplace performance.

Correct AnswerverifiedShow Answer

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C

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True

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The four types of distortion are:
1. Ste...
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E

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Employee engagement is defined as an ind...
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