Question 1

Which of the following best describes when collection letters are sent after no payment?

Accepted Answer

A)  After appointment
B)  After first statement mailed  
C)  After 60 days
D)  after appointmentE) A) and B)
F) A) and C)

Question 2

Which of the following must be documented in writing when there is an agreement between the provider and the patient to pay in more than four installments?

Accepted Answer

A)  All of the charges
B)  Basic medical charges  
C)  Finance charges
D)  Taxation chargesE) C) and D)
F) A) and D)

Question 3

Which of the following measures the speed with which outstanding accounts are paid?

Accepted Answer

A)  Collections ratio
B)  Accounts receivable ratio  
C)  Desirable ratio
D)  Delinquent accounts ratioE) C) and D)
F) A) and B)

Question 4

Which of the following is NOT a legal or ethical guideline governing collection calls?

Accepted Answer

A)  Callers must identify themselves. 
B)  Callers may not threaten persons. 
C)  Callers must talk to the person responsible for the debt. 
D)  Callers must disclose the finance charge imposed.E) B) and C)
F) B) and D)

Question 5

How can the medical assistant help prevent collection problems?

Accepted Answer

A)  Mandate all payments at time of service. 
B)  Make payment arrangements before the patient is allowed to see physician. 
C)  Inform the patient of the payment policy at the first visit or call. 
D)  Insist upon credit card payment.E) A) and B)
F) A) and C)

Exam 19: Billing and Collections

Which of the following must be documented in writing when there is an agreement between the provider and the patient to pay in more than four installments?

Correct Answer
verified

How can the medical assistant help prevent collection problems?

Correct Answer
verified

Which of the following measures the speed with which outstanding accounts are paid?

Correct Answer
verified

Which of the following best describes when collection letters are sent after no payment?

Correct Answer
verified

Which of the following is NOT a legal or ethical guideline governing collection calls?

Correct Answer
verified

Exam 19: Billing and Collections

Which of the following must be documented in writing when there is an agreement between the provider and the patient to pay in more than four installments?

Correct AnswerverifiedShow Answer

How can the medical assistant help prevent collection problems?

Correct AnswerverifiedShow Answer

Which of the following measures the speed with which outstanding accounts are paid?

Correct AnswerverifiedShow Answer

Which of the following best describes when collection letters are sent after no payment?

Correct AnswerverifiedShow Answer

Which of the following is NOT a legal or ethical guideline governing collection calls?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified