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Exam 7: Managerial Planning and Goal Setting

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Question 31

True/False

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Goals and plans are valuable to an organization because they provide rationale for decisions,a guide to action,and an increase in motivation and commitment.

A) True
B) False

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Question 32

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Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called

A) strategic goals.
B) tactical goals.
C) operational goals.
D) a mission.
E) a plan.

F) A) and C)
G) A) and B)

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Question 33

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Turtle Terrace should use traditional planning since that is the type of planning every company uses.

Sam is in charge of strategy control at Lanser's,a large clothing retailer.He regularly tracks sales in relation to targets,number of products on back order,and percentage of customer service calls resolved within specified time periods.These metrics are known as:

Which of the following is NOT a tool for executing a plan?

Crisis plans define company responses to be taken in the case of emergencies,setbacks,or unexpected conditions.

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Which of the following symbolizes the legitimacy of the organization to external audiences?

Contingency plans can also be considered as scenarios.

Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as ____________________ goals.

A(n) _________ is a cross-functional group of managers and employees who work together to gain a deep understanding of a specific business issues,with the aim of presenting insights related to that issue.

Three critical planning methods are contingency planning,building scenarios,and crisis planning.

One major limitation of goals and plans is:

____ is the final step in the MBO process.

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's

In a complex and competitive business world,traditional planning done by a select few is the only planning that works.

Step 1 in Management by Objectives is to review progress

Scenario - Katelynn Kareem Managers at WXYZ just announced that the new management program would be focused around MBO concepts.Katelynn Kareem had been a manager at WXYZ for ten years and she was not certain if this new MBO approach was going to fit her department.She had strong commitment to achieving the company's objectives,but she also knew her employees well enough to know that some didn't share the same commitment. -In the MBO process,after the first step of setting objectives is accomplished,the next step that Katelynn should expect is

Roxanne is a manager at Geronimo Gaming.She recently attended a seminar on goal setting.She wishes to use goals to provide a sense of direction to her staff.She is using goals as

A visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked is called an operations map.