Question 1

Stretch goals are typically so far beyond the current levels that people must be innovative to find ways to reach them.

Accepted Answer

A) True 
 B)False

Question 2

Good managers understand that plans should grow and change to meet shifting conditions.

Accepted Answer

A) True 
 B)False

Question 3

The official goals of the organization are best represented by:

Accepted Answer

A)   strategic goals.
B)   tactical goals.
C)   operational goals.
D)   competitive goals.
E)   none of these.F) All of the above
G) A) and E)

Question 4

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Kate's goal:

Accepted Answer

A)   is not specific and measurable.
B)   is challenging but not realistic.
C)   is irrelevant.
D)   lacks a defined time period.
E)   does not cover key result areas.F) B) and D)
G) A) and B)

Question 5

__________ are developed at the lower levels of the organization to specify action steps toward achieving operational goals and to support tactical plans.

Accepted Answer

The answer of __________ are developed at the lower levels...

Question 6

In order for goals to be effective, they should be challenging but realistic.

Accepted Answer

A) True 
 B)False

Question 7

Broad statements describing where the organization wants to be in the future are called __________.

Accepted Answer

The answer of Broad statements describing where the organization wants...

Question 8

__________ define boundaries within which to make decisions.

Accepted Answer

A)   Programs
B)   Policies
C)   Rules
D)   Procedures
E)   ProjectsF) A) and D)
G) B) and C)

Question 9

Which of the following is not one of the benefits of management by objectives?

Accepted Answer

A)   Performance can be improved at all company levels.
B)   Employees are motivated.
C)   Manage and employee efforts are focused on activities that will lead to goal attainment.
D)   Operational goals are able to displace strategic goals.
E)   Individual and department goals are aligned with company goals.F) D) and E)
G) A) and E)

Question 10

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Accepted Answer

A) True 
 B)False

Question 11

List three innovative approaches to planning.

Accepted Answer

Setting stretch goals for exce...

Question 12

Planning cannot tame a turbulent environment.

Accepted Answer

A) True 
 B)False

Question 13

Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?

Accepted Answer

A)   Build relationships with neighboring businesses
B)   Detect signals from the natural environment
C)   Poll employees on the likelihood of an environmental disaster
D)   Designate a crisis management team in the event of an environmental disaster
E)   Dismantle the company's ties to the external mediaF) D) and E)
G) A) and B)

Question 14

A strategy map is a visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

Accepted Answer

A)   Operational plan
B)   Gantt chart
C)   Strategy map
D)   SWOT analysis
E)   Strategic planF) B) and E)
G) None of the above

Question 16

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:

Accepted Answer

A)   mission statement.
B)   strategic goals.
C)   tactical goals.
D)   strategic plans.
E)   tactical plans.F) D) and E)
G) B) and D)

Question 17

The __________ is the department manager's tool for daily and weekly operations.

Accepted Answer

A)   conventional goal
B)   strategic goal
C)   strategic plan
D)   operational plan
E)   tactical planF) D) and E)
G) B) and D)

Question 18

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization from similar types, refers to a business plan.

Accepted Answer

A) True 
 B)False

Question 19

Rules are broad in scope, whereas policies are narrow in scope.

Accepted Answer

A) True 
 B)False

Question 20

A long-term time frame is most closely associated with:

Accepted Answer

A)   operational plans.
B)   tactical plans.
C)   strategic plans.
D)   mission plans.
E)   tactical goals.F) A) and B)
G) B) and E)

Exam 7: Planning and Global Setting

Rules are broad in scope, whereas policies are narrow in scope.

Correct AnswerverifiedShow Answer

Planning cannot tame a turbulent environment.

Correct AnswerverifiedShow Answer

Broad statements describing where the organization wants to be in the future are called __________.

Correct AnswerverifiedShow Answer

The __________ is the department manager's tool for daily and weekly operations.

Correct AnswerverifiedShow Answer

A strategy map is a visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked.

Correct AnswerverifiedShow Answer

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

Correct AnswerverifiedShow Answer

Stretch goals are typically so far beyond the current levels that people must be innovative to find ways to reach them.

Correct AnswerverifiedShow Answer

A long-term time frame is most closely associated with:

Correct AnswerverifiedShow Answer

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization from similar types, refers to a business plan.

Correct AnswerverifiedShow Answer

__________ define boundaries within which to make decisions.

Correct AnswerverifiedShow Answer

Which of the following is not one of the benefits of management by objectives?

Correct AnswerverifiedShow Answer

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Kate's goal:

Correct AnswerverifiedShow Answer

Good managers understand that plans should grow and change to meet shifting conditions.

Correct AnswerverifiedShow Answer

The official goals of the organization are best represented by:

Correct AnswerverifiedShow Answer

Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?

Correct AnswerverifiedShow Answer

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:

Correct AnswerverifiedShow Answer

__________ are developed at the lower levels of the organization to specify action steps toward achieving operational goals and to support tactical plans.

Correct AnswerverifiedShow Answer

In order for goals to be effective, they should be challenging but realistic.

Correct AnswerverifiedShow Answer

List three innovative approaches to planning.

Correct AnswerverifiedSetting stretch goals for exce...View AnswerShow Answer

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Correct AnswerverifiedShow Answer

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Setting stretch goals for exce...
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