Question 1

In order to accomplish organizational learning,_____ helps managers answer essential questions such as "How are we doing?" "What are our strengths?" and "What areas require improvement?"

Accepted Answer

A)  self-assessment
B)  internal audit
C)  companywide survey
D)  quality analysisE) B) and D)
F) A) and B)

Question 2

Since Six Sigma is process oriented,it does not offer a methodology for improving the overall performance of an organization.

Accepted Answer

A) True 
 B)False

Question 3

_____ includes use of contingent punishments and other corrective actions in response to deviations from acceptable performance standards.

Accepted Answer

A)  Active management by exception
B)  Management by delegation
C)  Passive management by exception
D)  Management by alternativesE) B) and D)
F) C) and D)

Question 4

The use of self-assessments has been an outgrowth of the development of the Baldrige criteria.

Accepted Answer

A) True 
 B)False

Question 5

An organization's management systems and practices are called its:

Accepted Answer

A)  corporate strategy.
B)  balanced scorecard mechanism.
C)  organizational infrastructure.
D)  best practices.E) None of the above
F) B) and D)

Question 6

Which of the following is NOT TRUE regarding organizational self-assessment?

Accepted Answer

A)  Self-assessment helps identify key strengths and weaknesses.
B)  Self-assessment is mandated by the Baldrige Criteria.
C)  Self-assessment facilitates organizational learning.
D)  Self-assessment can provide a picture of the state of quality.E) All of the above
F) A) and D)

Question 7

The _____ approach involves discovering how to be a leader by examining the characteristics and methods of recognized leaders.

Accepted Answer

The answer of The _____ approach involves discovering how to...

Question 8

The _____ theory states that the effectiveness of a task and relationship-oriented leadership behaviors depends upon the maturity of a leader's subordinates.

Accepted Answer

A)  Situational leadership
B)  Maturity
C)  Subordinate leadership
D)  BehavioralE) B) and C)
F) A) and B)

Question 9

_____ refers to an organization's ability to address current needs and have the agility and management skills and structure to prepare successfully for the future,including preparedness for emergencies.

Accepted Answer

A)  Proactivity
B)  Sustainability
C)  Future-orientation
D)  Internal capacityE) All of the above
F) C) and D)

Question 10

_____ is defined in terms of looking for mistakes and enforcing rules to avoid mistakes.

Accepted Answer

A)  Active management by exception
B)  Management by results
C)  Management by objectives
D)  Management by projectsE) A) and C)
F) B) and D)

Question 11

An effective leadership system:

Accepted Answer

A)  follows strict hierarchical structures.
B)  respects the capabilities of employees.
C)  respects the requirements of employees.
D)  sets high expectations for performance.E) A) and B)
F) A) and C)

Question 12

The Baldrige Award criteria,as a tool for self-assessment:

Accepted Answer

A)  can be useful for firms never intending to apply for the award.
B)  is most useful to firms intending to apply for the award.
C)  is of little value if the firm has already applied for the award.
D)  is of little value if the firm has already won the award.E) B) and C)
F) A) and D)

Question 13

Explain the key management and organizational principles that are necessary for effective implementation of Six Sigma

Accepted Answer

Responses may vary but follow the princi...

Question 14

Robert Cole has called for _____ as an evolutionary step for extending continuous improvement.

Accepted Answer

A)  continuous recycling
B)  continuous innovation
C)  extended improvement
D)  selective improvementE) B) and D)
F) B) and C)

Question 15

Blanchard and Hersey defined four leadership styles that best address the four levels of maturity.Which of the following is NOT one of them?

Accepted Answer

A)  Directing
B)  Molding
C)  Supporting
D)  DelegatingE) None of the above
F) A) and C)

Question 16

Six Sigma projects are not expected to produce bottom-line savings.

Accepted Answer

A) True 
 B)False

Question 17

_____ is the ability to positively influence people and systems under one's authority so as to have a meaningful impact and achieve important results.

Accepted Answer

A)  Leadership
B)  Power
C)  Charisma
D)  DirectionE) B) and C)
F) A) and D)

Question 18

Describe the cultural differences between traditional management and the TQ approach.

Accepted Answer

Students should focus on the major point...

Question 19

GE developed the concept of the _____ that guides their entire leadership development process,of which the Six Sigma approach is a vital part.

Accepted Answer

A)  virtual teaching cycle
B)  virtuous teaching cycle
C)  simulated teaching loop
D)  preferred teaching cycleE) None of the above
F) A) and B)

Question 20

Discuss the concept of best practices.

Accepted Answer

Best practices are an organization's man...

Exam 9: Leading, building, and Sustaining Performance Excellence

Blanchard and Hersey defined four leadership styles that best address the four levels of maturity.Which of the following is NOT one of them?

Correct AnswerverifiedShow Answer

_____ includes use of contingent punishments and other corrective actions in response to deviations from acceptable performance standards.

Correct AnswerverifiedShow Answer

_____ is the ability to positively influence people and systems under one's authority so as to have a meaningful impact and achieve important results.

Correct AnswerverifiedShow Answer

The _____ approach involves discovering how to be a leader by examining the characteristics and methods of recognized leaders.

Correct AnswerverifiedShow Answer

GE developed the concept of the _____ that guides their entire leadership development process,of which the Six Sigma approach is a vital part.

Correct AnswerverifiedShow Answer

Describe the cultural differences between traditional management and the TQ approach.

Correct AnswerverifiedStudents should focus on the major point...View AnswerShow Answer

Robert Cole has called for _____ as an evolutionary step for extending continuous improvement.

Correct AnswerverifiedShow Answer

Since Six Sigma is process oriented,it does not offer a methodology for improving the overall performance of an organization.

Correct AnswerverifiedShow Answer

_____ refers to an organization's ability to address current needs and have the agility and management skills and structure to prepare successfully for the future,including preparedness for emergencies.

Correct AnswerverifiedShow Answer

In order to accomplish organizational learning,_____ helps managers answer essential questions such as "How are we doing?" "What are our strengths?" and "What areas require improvement?"

Correct AnswerverifiedShow Answer

An organization's management systems and practices are called its:

Correct AnswerverifiedShow Answer

The Baldrige Award criteria,as a tool for self-assessment:

Correct AnswerverifiedShow Answer

An effective leadership system:

Correct AnswerverifiedShow Answer

_____ is defined in terms of looking for mistakes and enforcing rules to avoid mistakes.

Correct AnswerverifiedShow Answer

The _____ theory states that the effectiveness of a task and relationship-oriented leadership behaviors depends upon the maturity of a leader's subordinates.

Correct AnswerverifiedShow Answer

Which of the following is NOT TRUE regarding organizational self-assessment?

Correct AnswerverifiedShow Answer

Explain the key management and organizational principles that are necessary for effective implementation of Six Sigma

Correct AnswerverifiedResponses may vary but follow the princi...View AnswerShow Answer

The use of self-assessments has been an outgrowth of the development of the Baldrige criteria.

Correct AnswerverifiedShow Answer

Six Sigma projects are not expected to produce bottom-line savings.

Correct AnswerverifiedShow Answer

Discuss the concept of best practices.

Correct AnswerverifiedBest practices are an organization's man...View AnswerShow Answer

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Students should focus on the major point...
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Responses may vary but follow the princi...
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Correct Answer
verified

Correct Answer
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Correct Answer
verified
Best practices are an organization's man...
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