Question 1

You suspect a particular computer part, swap it out, and discover that the part did not solve the problem.What will you do next?

Accepted Answer

A)  Try another part.
B)  Reboot the computer.
C)  Replace the part with the original part.
D)  Power the computer off and back on.E) B) and D)
F) A) and B)

Question 2

When would a technician use a loopback plug?

Accepted Answer

A)  When testing the motherboard
B)  When testing a particular port
C)  When testing a power supply
D)  When testing a hard driveE) A) and B)
F) A) and D)

Question 3

What is the purpose of an NAS?

Accepted Answer

A)  Device sharing
B)  Video streaming
C)  Digitized media
D)  Data storageE) A) and C)
F) All of the above

Question 4

A computer reboots unexpectedly about once a week.What is the best thing a technician could do to help narrow this issue down?

Accepted Answer

A)  Use all of his or her senses.
B)  Verify obvious conditions.
C)  Make the user recreate the situation.
D)  Review system and application logs.E) All of the above
F) A) and C)

Question 5

It is okay to argue with a customer when the customer is yelling at you.

Accepted Answer

A) True 
 B)False

Question 6

Which specification might be relevant to choosing a processor?
[ TPM | NAS | IOPS | nanometers ]

Accepted Answer

The answer of Which specification might be relevant to choosing...

Question 7

Which term best describes how a technician should deal with customers?
[ passive | aggressive | assertive | defensive ]

Accepted Answer

Assertive

Question 8

Which of the following is a good rule of thumb when troubleshooting multiple POST errors?

Accepted Answer

A)  Troubleshoot the first one seen or heard.
B)  Print out every POST error that occurs.
C)  Access BIOS/UEFI Setup to verify which POST error occurred first.
D)  Troubleshoot audio errors first.E) A) and B)
F) A) and C)

Question 9

When would a technician see a BSOD?

Accepted Answer

A)  Any time
B)  During POST
C)  When building a computer
D)  When installing a CPUE) A) and B)
F) B) and C) A

Question 10

A student smells smoke from what she thinks is the computer.What should the student do if possible?

Accepted Answer

A)  Cover the computer with a fireproof blanket.
B)  Unplug the device.
C)  Douse the computer with any handy liquid.
D)  Report the incident to the teacher.E) A) and B)
F) A) and C)

Question 11

Which device would the technician need to consider IOPS in the computer design?
[ optical drive | display | mechanical and SSD storage devices | printer ]

Accepted Answer

Mechanical and SSD storage devices

Exam 11: Computer Design and Troubleshooting Review

You suspect a particular computer part, swap it out, and discover that the part did not solve the problem.What will you do next?

Correct Answer
verified

When would a technician use a loopback plug?

Correct Answer
verified

What is the purpose of an NAS?

Correct Answer
verified

A computer reboots unexpectedly about once a week.What is the best thing a technician could do to help narrow this issue down?

Correct Answer
verified

It is okay to argue with a customer when the customer is yelling at you.

Correct Answer
verified

Which specification might be relevant to choosing a processor? [ TPM | NAS | IOPS | nanometers ]

Correct Answer
verified

Which term best describes how a technician should deal with customers? [ passive | aggressive | assertive | defensive ]

Correct Answer
verified
Assertive

Which of the following is a good rule of thumb when troubleshooting multiple POST errors?

Correct Answer
verified

When would a technician see a BSOD?

Correct Answer
verified
A

A student smells smoke from what she thinks is the computer.What should the student do if possible?

Correct Answer
verified

Which device would the technician need to consider IOPS in the computer design? [ optical drive | display | mechanical and SSD storage devices | printer ]

Correct Answer
verified
Mechanical and SSD storage devices

Exam 11: Computer Design and Troubleshooting Review

You suspect a particular computer part, swap it out, and discover that the part did not solve the problem.What will you do next?

Correct AnswerverifiedShow Answer

When would a technician use a loopback plug?

Correct AnswerverifiedShow Answer

What is the purpose of an NAS?

Correct AnswerverifiedShow Answer

A computer reboots unexpectedly about once a week.What is the best thing a technician could do to help narrow this issue down?

Correct AnswerverifiedShow Answer

It is okay to argue with a customer when the customer is yelling at you.

Correct AnswerverifiedShow Answer

Which specification might be relevant to choosing a processor? [ TPM | NAS | IOPS | nanometers ]

Correct AnswerverifiedShow Answer

Which term best describes how a technician should deal with customers? [ passive | aggressive | assertive | defensive ]

Correct AnswerverifiedAssertive

Which of the following is a good rule of thumb when troubleshooting multiple POST errors?

Correct AnswerverifiedShow Answer

When would a technician see a BSOD?

Correct AnswerverifiedA

A student smells smoke from what she thinks is the computer.What should the student do if possible?

Correct AnswerverifiedShow Answer

Which device would the technician need to consider IOPS in the computer design? [ optical drive | display | mechanical and SSD storage devices | printer ]

Correct AnswerverifiedMechanical and SSD storage devices

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Assertive

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified
Mechanical and SSD storage devices